Clarify scope before moving out
When commissioning external end-of-tenancy cleaning, compare more than price. Put tasks, handover timing and complaint handling in writing. Cleaning and any guarantee are separate points that should be explicit in the quote.
What a handover guarantee may cover
The term describes a contractual promise by the cleaning provider. It often concerns follow-up cleaning for complaints within the agreed scope. Attendance, free corrective work and deadlines depend on the actual contract, not the word “guarantee” alone.
Which limits to check
Cleaning cannot reverse damaged components or normal ageing. A handover guarantee is therefore not a promise of full deposit release or a solution to every tenancy dispute. Ask for clear exclusions and responsibilities for cleaning, repairs and documentation.
Further reading
Questions for the written quote
| Point | Specific question |
|---|---|
| Scope | Which rooms, appliances and exterior areas are included? |
| Handover | Will someone attend and be reachable? |
| Follow-up | What is corrected without extra charge? |
| Deadlines | When must issues be reported and corrected? |
| Exclusions | Which damage or conditions are excluded? |
PUTZIO does not offer a handover guarantee
This guide supports your own planning. PUTZIO does not offer moving-out or end-of-tenancy cleaning or a handover guarantee. Only routine apartment cleaning can be booked; obtain a specific quote from another provider for a handover clean.
Review the quote and handover timing together
Keep the quote, agreed tasks and contact details together. Schedule cleaning so there is time for checks and any agreed corrections before handover.