Hand over keys only for a confirmed job
Agree access and key handover only after the assigned cleaner accepts. At PUTZIO, verified payment is followed by a manual search for a suitable verified person; payment alone does not confirm acceptance.
A clear process records who receives each key, the cleaning date and how keys are returned. This reduces misunderstandings but does not guarantee against loss or unauthorised entry.
Match the person to the booking
Check the name against the confirmed assignment. If another person arrives or contact details change unexpectedly, clarify with PUTZIO before giving access. Verification does not replace this check.
PUTZIO does not provide its own key-management or courier service. Agree handover and return directly with the confirmed cleaner. Booking does not automatically authorise long-term storage or transfer to someone else.
Further reading
Choose the handover method carefully
If you can be present, open the door yourself and briefly discuss rooms and priorities. You may not need to hand over a key at all. If absent, arrange an explicit access method.
Do not hide keys under mats, in flowerpots or mailboxes. A key box is not inherently secure: suitability, installation, permission on the building and code access must be considered. Seek specialist advice if needed.
| Method | Arrangement |
|---|---|
| In person | Check name, count keys and agree return. |
| Trusted person | Only with their consent and a clearly named recipient. |
| Key box | Check suitability and permission; limit code sharing, no automatic security guarantee. |
Further reading
Keep a brief key-handover record
Record only details needed for access and return. A brief written receipt and return confirmation is more useful than an unclear verbal arrangement. Do not publish key photos or access codes.
Do not label the keyring with your full address. Store the agreement securely and share access details only with people who need them for the confirmed visit.
- Confirmed cleaner’s name and booking date.
- Number of keys and access items handed over.
- Date and confirmation of receipt.
- Permitted access: the agreed job only.
- Place, time and confirmation of full return.
- Contact for delays, access problems or loss.
Further reading
Plan return, changes and lost keys
Agree return when handing over the keys. Confirm the number returned at the end. If the visit is cancelled or a different person proposed, clarify the new arrangement before transferring access again. Change a dedicated access code when agreed access ends.
If a key is lost or not returned, promptly notify those involved and the responsible property manager. Clarify necessary security measures and any insurance cover specifically. Booking alone does not establish reimbursement, liability or complete protection.
Further reading
Prepare the first visit
Alongside access, clear surfaces, a short priority list and notes on delicate materials help. PUTZIO regular apartment cleaning costs CHF 40 per hour with cleaning products supplied; provide a vacuum, mop and bucket when needed.
Check service coverage by postcode and town and read the current terms before booking. Key handover and return remain a specific arrangement for the confirmed job.